"We couldn't figure out Zendesk, so we decided to hire someone to help us. We built all these bespoke tools and have to wire them together somehow"
" Our platform is growing, engineering is strapped, and our data is everywhere. Our cost keeps ballooning and leadership refuses to increase our budget."
"Our teams are struggling to hit SLAs, our queues are backlogged, and we don't even know our reviewer accuracy"
"Why doesn't anyone understand I can't just throw AI at this problem. These are extremely nuanced issues. AI should empower moderators"
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